Privacy Policy

NRW Electrical Connections Pty Ltd
Effective Date: 11 November 2025

Introduction

NRW Electrical Connections Pty Ltd (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting a quote request, or engaging our electrical services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect personal information from you when you:

  • Submit a contact or quote form on our website
  • Communicate with us by phone, email, or social media
  • Engage our electrical services
  • Subscribe to our newsletter or marketing updates

The information we may collect includes:

  • Full name
  • Phone number
  • Email address
  • Physical or job site address
  • Business name (if applicable)
  • Details about the electrical work you require
  • Payment and invoicing information
  • Any other information you voluntarily provide

How We Use Your Information

We collect and use your personal information to:

  • Provide quotes, electrical services, and customer support
  • Schedule and confirm bookings or site visits
  • Issue invoices, receipts, and compliance documentation
  • Improve our website, services, and customer experience
  • Send updates, promotions, and reminders (only if you’ve opted in)
  • Meet legal, insurance, and regulatory obligations (e.g., electrical compliance certificates)

We do not sell, rent, or trade your personal information to third parties.

How We Store and Protect Your Data

Your information is stored securely in electronic and physical formats. We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure, including:

  • Password-protected systems and devices
  • Secure cloud storage platforms
  • Staff confidentiality and data handling policies

If data is no longer required, it will be securely deleted or anonymised.

Sharing Your Information

We may share your personal information only when necessary to:

  • Complete your requested electrical services (e.g., lodging safety certificates, contacting suppliers, or coordinating with builders)
  • Comply with legal requirements, insurance, or regulatory bodies
  • Work with trusted third-party service providers (e.g., accounting software, marketing, or website analytics), under strict confidentiality obligations

These providers are only given access to the information required to perform their services.

Cookies and Website Tracking

Our website (www.nrwelectrical.com) uses cookies and analytics tools (such as Google Analytics and Meta Pixel) to improve website performance, track traffic, and better understand visitor behaviour. You can disable cookies in your browser settings if you prefer.

Access and Correction

You have the right to access and request correction of your personal information held by us. To do so, please contact us using the details below. We’ll respond within a reasonable timeframe (usually within 30 days).

Direct Marketing

From time to time, we may send you updates or promotional offers related to our services. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly.

Complaints

If you believe your privacy has been breached, please contact us first so we can address your concern promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology, or our business practices. The latest version will always be available on our website with the updated effective date.

© 2025 NRW Electrical Connections Pty Ltd